Interesting Questions

What is your online price match guarantee? How do I claim?

There is no cheaper way to buy new copies of our books online than direct from us, period.  We check our prices against other sellers’ regularly, but if you do find brand new copies of our books cheaper elsewhere on the internet we’ll match that price.

To claim a price match, please contact us with details of the title in question and a link to the relevant website.  We’ll then verify the price and provided it meets the conditions above, we’ll match it.  Simple as that.

Are my payments secure when ordering from dotpublications.co.uk?

Absolutely.  All payments are processed by PayPal so we never lay eyes on your card details.  That way you get the reassurance of using a big name like PayPal and we don’t have to deal with any of that side of things.  That’s win-win.

Just add whichever titles you want to buy to your cart.  When you click ‘view cart’ and come to pay you’ll be taken to PayPal’s website to enter your details.  The payment processing is handled entirely by them.

You don’t even need to have a PayPal account, though of course if you do have one you can use it.  When you click ‘proceed to checkout’, if you don’t already have a PayPal account just click on the link under ‘don’t have a PayPal account?’.

Can I return books? How do I claim a refund?

We think our books are so fantastic and we’re so confident you’ll love them that we offer a 14-day no quibble guarantee.  If you want to return books you have bought from us, for any reason at all, you can do so within 14 days of delivery and provided they are in their original condition we will issue a refund.

You can also return your order if it is damaged, defective or incorrect.

For full information, please see our Returns Policy, Refunds Policy and your statutory rights.  If you have any questions, please don’t hesitate to contact us.

Do you plan to release any new titles?

Not at the moment.  We’re in the process of updating the current range to include the funky new artwork currently only available in the French, Spanish, Norwegian and Dutch titles.  However, should the demand be there we don’t see why not.  Got any good suggestions?  Please do contact us with your ideas.

What’s in it for me by buying direct from you?

Our price match guarantee means that if you find a new copy of one of our titles cheaper elsewhere online, we’ll match it. We can do that because we don’t have to give a cut to any characters between you and us.

Payment processing is handled by PayPal on our behalf, so it’s secure. We don’t lay eyes on your card details.

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