Your Statutory Rights

Cooling-off Period

Purchases

At Dot Publications we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item. Read more about our 14-day returns guarantee under our Returns Policy.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

To cancel your purchase within the seven-working-day cooling-off period, please contact us to request a returns authorisation. Once you have received a returns authorization, please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive notice of your cancellation of this order, we will refund the relevan. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at www.consumerdirect.gov.uk

  • Order Now!

    Convinced of how utterly brilliant our books are? Why not treat yourself and order some now?

    Remember if you buy two titles, you'll get the cheapest one half price.

    Order now!

    Delivery is absolutely free, so the price you see is the price you pay. Couldn't be simpler.

    Or if you've already given in to temptation, check your shopping cart to see what you've ordered:

    PayPal handle our payments and you don’t even need an account to make a purchase.